About Us: This web site is owned and operated by Norfolk Herbs who are completely dedicated to your total satisfaction.
Please take a look at our brochure website where you can learn more about us, our nursery and our growing practises. We also have more help and information on growing herbs.

If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Norfolk Herbs
Blackberry Farm Dillington Dereham Norfolk NR19 2QD United Kingdom
Phone: 01362 860812
Fax: 01362 860812
Email: shopping@homescentherbs.co.uk (for general herb enquires please email: info@norfolkherbs.co.uk)
Registered for VAT 595 222429

Making A Purchase: Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from anywhere but the UK, you can still order but we can only deliver within the UK

We accept Major Credit and Debit cards and Paypal. If you do not wish to pay online, you are welcome to telephone us with your card details or send a cheque made payable to NORFOLK HERBS.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling: Plant orders and large plug orders are sent out using a 24 hour carrier. Small plug orders are sent using Royal Mail First class.

Deliveries by carrier are sent as ‘Signature Optional’. This does not require you to be at home for the delivery. However, it is important to type delivery instructions when you reach the checkout telling us and the carrier of a safe place to leave the plants.

We endeavour to send out orders within 4 working days of ordering. Delays can occasionlly occur if we experience an exceptionally busy week or during bad weather. Such delays are reported on the delivery page.

Delivery dispatch days-
We send plants Mon, Tues, Wed and Thurs. We do not send out on a Friday unless you choose the Saturday delivery option. When you receive your order dispatch notification, you can usually expect the plants to arrive the following day.

Specific delivery times-
We can time your delivery to arrive on a specific day (with exception of Sunday and Monday).This is ideal if you are buying a gift.

Packaging

Plants are sent out in strong bespoke packaging which is made from recycled materials. Please re-use or recycle the packaging.

Delivery problems

Thankfully delivery problems are very rare but if you have any problems with your delivery please let us know straight away so we can sort the issue out. Please see further details in these Terms and Conditions

Delivery Pricing can be found here

Delivery Schedule: Plant orders and large plug orders are sent out using a 24 hour carrier. Small plug orders are sent using Royal Mail First class.

Deliveries by carrier are sent as ‘Signature Optional’. This does not require you to be at home to except the order but it is useful to include a safe place for the plants to be left. If the driver doesn’t have these instructions, there is no-one home and doesn’t feel there is a safe place they can be left, the parcel will be taken back to the depot and a card or email left.

We endeavor to send out orders within 3 working days of ordering. Delays can occur if we have a busy week (when we exhibit at shows) or during bad weather. Such delays are reported on our homepage at the time.
For orders recieved on a Wednesday, we will aim to deliver the same week but if we are unable to, we will let you know.

Delivery days.
We send plants on Mon, Tues, Wed and Thurs. We do not send out on a Friday unless you contact us for a Saturday delivery. We don’t like plants being left in a depot over the weekend!

Specific delivery times
We can time your delivery to arrive on a specific day (with exception of Sunday and Monday).This is ideal if you buying a gift. Saturday delivery is possible but please contact us first.

Back Orders: We grow plants on the nursery so they are not ordered in. Therefore, all items shown as in stock should be on the nursery ready to send. However, we are open to the public and we do send plants out Wholesale. Therefore, if you do wish to order a lot of one item, it may be an idea to email us first.

If we do make an error with stock control, we will always arrange something with you – thankfully this very rarely happens!

Tax Charges: Herb Plants and Herb Plug Plants which are not predominately culinary plants attract VATt at the standard rate (20%). This has been included in the price of your plants where applicable but will be shown, for tax purposes, in detail on the checkout page and invoice.

Bay Trees grown in pots smaller than 3L are also classed as zero-rated culinary plants. Larger specimins are considered decorative plants and are therefore subject to VAT

Credit Card Security: We use a choice of Payment Service Providers (PSPs), SagePay and PayPal. These are by far the most safe way of capturing payments. No Credit Card details are saved on any of our systems. The only information we see is your order details which comprise of the herbs chosen and your contact details.

We are ourselves PCI-DSS Compliant

Guarantee: We wish to provide customers with quality plants and service. Every effort will be made to ensure that plants are true to name and in perfect condition when leaving the nursery. Please examine your delivery carefully and report any problems by telephone within 24hours, followed by a letter within seven days. Our liability for plants supplied is limited, at our option, to the replacement of those plants or a refund of the price paid. We regret that we cannot accept liabilty beyond 24 hours from delivery date for plants that fail to thrive due to unsuitable care, neglect, adverse weather conditions or other causes beyond our control. Please view the returns policy details

Reaching Us: If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01362 860812 (International +44 01362 860812) or fax us on 01362 860812 or write to us at Blackberry Farm Dillington Dereham Norfolk NR19 2QD United Kingdom

Privacy Policy: Norfolk Herbs do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy: Once ordered you have every right to cancel your order prior to dispatch. We regret that we have no returns policy due to our products being perishable items …….Please note point c under the heading ‘Exceptions to the right to cancel’ in the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Please also see under ‘Guarantee’ heading.

Remittance Terms: Thank you for shopping with Home Scent Herbs from Norfolk Herbs. Please remember to re-use or recylcle the packaging!